customer care

The West & Lou staff is fully committed to helping you with any problem you may come across. Please do not hesitate to contact us if you have any questions not answered below.

Size Chart*

*Each piece can vary in fit based on brand or item, so we do our best to accurately describe each product. For specific fit questions please emails us at hello@westandlou.com

Shipping

We ship using USPS or UPS. Shipping options are available in the checkout, rates vary due to package weight and location desired. Please allow 1-3 business days for order processing. Currently we only ship to the United States and Canada.* 

All expedited (Overnight and Second Day Air) orders must be received by 12 p.m. CT to ship that day. If received after 12 p.m., such orders will ship the following business day, Monday-Friday (excluding holidays).

*If shipping to Canada, please expect 2-4 weeks for the item to be delivered.

In-Store Pick Up

If you would like to pick your item up in the store, please use code "instore" for free shipping. Your item(s) must be picked up within 7 days of ordering. Online confirmation of order must be present along with the credit card used to purchase the item. Anything ordered after 3 p.m. CST will result in next business day processing.

Online Return Policy

Returns  will be accepted up to 21 days from your order ship date (listed on your fulfillment email) with a completed submission of a return form. All returned items must be unworn, unwashed, and in the same condition they were purchased. We are unable to accept damaged merchandise for a refund or exchange. A full refund or store credit will be issued if we find the item(s) to be in good condition with all tags upon receipt of arrival. Damaged or worn items will not be accepted for a refund or store credit. Please take care when opening packages as we are unable to accept items damaged in transit or while being opened.

Please note all jewelry and accessory sales are final.

ALL SALE ITEMS ARE FINAL SALE. No returns or exchanges on final sale items.

Gift Cards

Gift cards ($10 and up) may be purchased online or in store and are redeemable for both locations. Gift cards do not expire and will be delivered by email to the intended recipient. For a special amount not listed on our product page, please e-mail hello@westandlou.com for help.

Out of Stock Items

In the event that an item you had your eye on is out of stock all together or just in your size, please feel free to e-mail us at hello@westandlou.com and we will be happy to help you find a new item or let you know if a reorder has been placed.